Account Management
Empower customers to manage their own accounts.
Allow customers to view and update profile information, contact details, and preferences securely.
- Profile Updates: Customers can update their personal and business information.
- Password & Security: Change passwords and set up two-factor authentication.
- Subscription Preferences: Manage alerts, newsletters, and communication settings.
Order Tracking
Provide real-time visibility into order status.
Customers can track order progress from placement to delivery, including partial shipments and estimated delivery times.
- Live Tracking: See current order status and location.
- Shipment Notifications: Receive updates for shipping milestones.
- Historical Orders: Access past order details for reference.
Invoice & Payment Access
Enable transparent billing and payment tracking.
Customers can view invoices, download statements, and track payments or pending dues.
- Invoice Downloads: Access PDF versions of all invoices.
- Payment History: Track payments made and pending balances.
- Online Payments: Option to pay invoices directly via integrated payment gateways.
Support Tickets
Streamline customer support interactions.
Customers can submit issues or requests and track their resolution status in real-time.
- Ticket Submission: Submit queries or complaints easily.
- Status Tracking: Monitor the progress of support tickets.
- Communication Logs: Maintain conversation history with support agents.
Self-Service Resources
Provide customers with tools and documentation.
Offer FAQs, product manuals, troubleshooting guides, and downloadable resources to reduce dependency on support staff.
- Knowledge Base: Access articles and guides for common issues.
- Downloadable Resources: Product manuals, forms, and brochures.
- Interactive Tools: Calculators, configurators, or estimators for customer use.
Reports & Analytics
Offer insights to customers for better decision-making.
Customers can view purchase trends, usage reports, and other relevant analytics to plan their orders or manage budgets.
- Purchase Reports: Analyze past orders and expenditures.
- Usage Analytics: Track consumption or service usage.
- Custom Dashboards: Personalized analytics for each customer account.